Bob Vale Coach Sales Limited Privacy Policy

Bob Vale Coach Sales Limited (“we”) are committed to ensuring that your privacy is protected. This privacy policy sets out how we will treat any personal data that we collect from you, or that you provide to us, will be processed by us. We recommend you read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of the Data Protection Act 1998, the data controller is Bob Vale Coach Sales Limited, Eastfield House, Amesbury Road, Thruxton, Hampshire SP11 8ED.

Information that we may collect

We may collect and process the following information:

  • Information that you provide by completing the contact form on our website
  • If you contact us, we might keep a record of that correspondence
  • Details of your visits to our web site including, but not limited to, traffic data, location data and other communication data and the resources that you access

IP Addresses and Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you'd expect.
  • Improve the speed/security of the site.
  • Continuously improve our website for you.

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties

You can learn more about all the cookies we use below:

Our own cookies

We use cookies to make our website work including:

  • PHPSESSID   Cookie for use with the "Contact Us" form.

Disabling this cookie will likely break the functions offered on this form.

Third party functions

Our site, like most websites, includes functionality provided by third parties. Our site includes functionality from Google Maps, which uses the following cookies:

  • PREF   Cookie for use by Google Maps.
  • testcookie   Cookie for use by Google Maps.
  • khcookie   Cookie for use by Google Maps.
  • NID   Cookie for use by Google Maps.

Disabling these cookies will likely break the functions offered by this third party.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to develop our services for you.

We use:

  • __utma   Google Analytics Cookie for tracking web site use.
  • __utmb   Google Analytics Cookie for tracking web site use.
  • __utmc   Google Analytics Cookie for tracking web site use.
  • __utmz   Google Analytics Cookie for tracking web site use.
Granting us permission to use cookies

In order to comply with current EU legislation with respect to the e-privacy Directive, and using guidance provided by the Information Commissioner's Office (ICO), we have adopted the approach of "implied consent" with this web site. The main pages of the site displays, within the page footer, a statement that the site uses cookies and that if a user continues to use the site, it is assumed that they are consenting to these cookies. There is also a link to this Privacy Policy for further information, to assist a user in making an informed decision, with the cookies that are in use being explained to the user.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you have concerns around cookies related to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive, without blocking more useful cookies.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • We may contact you by email, phone, fax or mail to provide information that you have requested.

Security

We are committed to ensuring that your information is secure. We will take all steps that are reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our web site; any transmission is at your own risk. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our web site contains documents that may include links to other web sites of interest. However, once you use these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not govered by this privacy policy. You should exercise caution and examine the privacy policy applicable to the web site in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Many companies use their customer’s personal information for marketing purposes and as such provide a box that can be clicked when filling-in a form on their website so that you can opt for your information to not be used by anybody in this way. We do not provide such an option because our policy is to not provide this information to third parties. We will only pass-on your contact details to third parties such as finance brokers after contacting you to ask for your permission. We may disclose your personal information to third parties in the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective buyer or seller of such business or assets.
  • If Bob Vale Coach Sales Limited or substantially all of its assets are acquired by a third party, in which case personal information held about its customers will be one of the transferred assets.
  • If we are under a duty to provide or disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of Bob Vale Coach Sales Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights and Access to your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable to meet our costs in providing you with the details that we hold about you. If you would like a copy of the information held on you please write to Bob Vale Coach Sales Limited, Eastfield House, Amesbury Road, Thruxton, Hampshire SP11 8ED.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to our Privacy Policy

Bob Vale Coach Sales Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th December 2013.

Contact

Any questions, comments or requests regarding this privacy policy are welcomed and should be addressed to: Bob Vale Coach Sales Limited, Eastfield House, Amesbury Road, Thruxton, Hampshire SP11 8ED.