Bob Vale Coach Sales Limited (“we”) are committed to ensuring that your privacy is protected. This privacy policy sets out how we will treat any personal data that we collect from you, or that you provide to us, will be processed by us. We recommend you read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of the Data Protection Act 1998, the data controller is Bob Vale Coach Sales Limited, Eastfield House, Amesbury Road, Thruxton, Hampshire SP11 8ED.
Information that we may collect
We may collect and process the following information:
- Information that you provide by completing the contact form on our website
- If you contact us, we might keep a record of that correspondence
- Details of your visits to our web site including, but not limited to, traffic data, location data and other communication data and the resources that you access
IP Addresses and Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may contact you by email, phone, fax or mail to provide information that you have requested.
Security
We are committed to ensuring that your information is secure. We will take all steps that are reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our web site; any transmission is at your own risk. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our web site contains documents that may include links to other web sites of interest. However, once you use these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not govered by this privacy policy. You should exercise caution and examine the privacy policy applicable to the web site in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Many companies use their customer’s personal information for marketing purposes and as such provide a box that can be clicked when filling-in a form on their website so that you can opt for your information to not be used by anybody in this way. We do not provide such an option because our policy is to not provide this information to third parties. We will only pass-on your contact details to third parties such as finance brokers after contacting you to ask for your permission. We may disclose your personal information to third parties in the following circumstances:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective buyer or seller of such business or assets.
- If Bob Vale Coach Sales Limited or substantially all of its assets are acquired by a third party, in which case personal information held about its customers will be one of the transferred assets.
- If we are under a duty to provide or disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of Bob Vale Coach Sales Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your Rights and Access to your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £15 will be payable to meet our costs in providing you with the details that we hold about you. If you would like a copy of the information held on you please write to Bob Vale Coach Sales Limited, Eastfield House, Amesbury Road, Thruxton, Hampshire SP11 8ED.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Changes to our Privacy Policy
Bob Vale Coach Sales Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th May 2010.
Contact
Any questions, comments or requests regarding this privacy policy are welcomed and should be addressed to: Bob Vale Coach Sales Limited, Eastfield House, Amesbury Road, Thruxton, Hampshire SP11 8ED.